meet the team

General Manager

Haley Zapata serves as the General Manager for the Legacy community, bringing a strong blend of professional experience, leadership, and passion for community engagement. She is dedicated to fostering a neighborhood that is well‑maintained, welcoming, and thriving, and she approaches her role with enthusiasm, professionalism, and a genuine commitment to homeowner satisfaction.

Haley is a passionate HOA management professional with three years of experience at FirstService Residential, where she has expanded her knowledge, strengthened her leadership abilities, and developed a deep understanding of what it takes to successfully manage a thriving community. Her background also includes fifteen years of retail management and several years overseeing multi‑family properties, giving her a well‑rounded foundation in operations, customer service, organizational leadership, and team development. She holds educational studies in business and drafting technology, which supports her ability to approach community management with both strategic insight and technical understanding.

Known for her strong work ethic, positive attitude, and hands‑on approach, Haley is highly skilled in HOA operations, homeowner relations, vendor coordination, amenity and facility management, lifestyle programming, project oversight, and the many moving pieces that contribute to a well‑run community. She believes exceptional community management is rooted not only in completing tasks, but in building relationships, communicating effectively, solving problems, and creating an environment where residents feel supported, connected, and proud of where they live.

Haley’s personality is energetic, organized, determined, and people‑oriented. She takes pride in being dependable and solution‑driven, even when faced with unexpected challenges. She enjoys blending creativity with structure, especially when planning community events, enhancing resident experiences, and finding meaningful ways to strengthen neighborhood engagement.

Outside of her professional life, Haley’s family is her greatest motivation and a core part of who she is. She is passionate about building a successful career while remaining present for the people she loves. She values family, personal growth, hard work, and making the most out of life.

Haley encourages Legacy homeowners to reach out with questions, ideas, or feedback. She believes the strongest communities are built through communication, teamwork, and a shared sense of pride. She is excited for this chapter at Legacy and looks forward to serving the community, meeting residents, and working together to make Legacy an even better place to call home.

Lifestyle Manager

Olivia brings more than five years of experience in event planning and community engagement to her role as Lifestyle Manager at Legacy. With a background in communications, hospitality, and large-scale event execution, she is known for her creative, people-first approach to building meaningful connections.

A graduate of Syracuse University, Olivia began her career in media production in New York City, where she developed a strong foundation in storytelling and audience engagement. Her passion for connecting people naturally evolved into curating dynamic events designed to bring communities together and create lasting memories.

Driven by a love for cultivating welcoming, vibrant environments, Olivia is excited to create thoughtfully designed experiences at Legacy that celebrate community, foster genuine connection, and make every resident feel truly at home.